Ciups Warranty
At Ciups, we stand by the quality and craftsmanship of all our products. That’s why we offer a 1-Year Limited Warranty for all Ciups products, covering any defects in materials or workmanship from the date of purchase.
What is Covered
This warranty applies to:
• Defects in materials.
• Manufacturing defects that affect the functionality of the product.
• Electrical components, such as heating systems, charging hubs, or other integrated technology.
What is Not Covered
The warranty does not cover:
• Normal wear and tear, including scratches, dents, or cosmetic damage.
• Damage caused by misuse, abuse, or failure to follow the product’s care instructions (e.g., attempting to microwave or dishwasher products marked as hand wash only).
• Accidental damage (e.g., drops, impacts, or spills).
• Damage caused by unauthorized repairs or modifications.
How to Make a Warranty Claim
If you believe your Ciups product has a defect covered under this warranty, please follow these steps:
1. Contact Support: Email us at support@ciups.com with your order details, proof of purchase, and a description of the issue.
2. Evaluation: Our team will review your claim and may request photos or videos to assess the defect.
3. Repair or Replacement: If the issue is deemed a manufacturer defect, we will repair or replace your product at no additional cost. Replacement products will be of equal or similar value based on availability.
Limitations
This warranty is non-transferable and applies only to the original purchaser. Ciups is not liable for indirect, incidental, or consequential damages related to the use of its products.
Care and Maintenance
To ensure the longevity of your Ciups products:
• Follow the care instructions specific to your product.
• Avoid exposing products to extreme temperatures beyond their designed range.
• Use only approved accessories or chargers provided by Ciups for optimal performance.
Thank you for choosing Ciups. We’re here to make your daily routines easier and more enjoyable. For any questions, reach out to our support team at support@ciups.com.
What is Covered
This warranty applies to:
• Defects in materials.
• Manufacturing defects that affect the functionality of the product.
• Electrical components, such as heating systems, charging hubs, or other integrated technology.
What is Not Covered
The warranty does not cover:
• Normal wear and tear, including scratches, dents, or cosmetic damage.
• Damage caused by misuse, abuse, or failure to follow the product’s care instructions (e.g., attempting to microwave or dishwasher products marked as hand wash only).
• Accidental damage (e.g., drops, impacts, or spills).
• Damage caused by unauthorized repairs or modifications.
How to Make a Warranty Claim
If you believe your Ciups product has a defect covered under this warranty, please follow these steps:
1. Contact Support: Email us at support@ciups.com with your order details, proof of purchase, and a description of the issue.
2. Evaluation: Our team will review your claim and may request photos or videos to assess the defect.
3. Repair or Replacement: If the issue is deemed a manufacturer defect, we will repair or replace your product at no additional cost. Replacement products will be of equal or similar value based on availability.
Limitations
This warranty is non-transferable and applies only to the original purchaser. Ciups is not liable for indirect, incidental, or consequential damages related to the use of its products.
Care and Maintenance
To ensure the longevity of your Ciups products:
• Follow the care instructions specific to your product.
• Avoid exposing products to extreme temperatures beyond their designed range.
• Use only approved accessories or chargers provided by Ciups for optimal performance.
Thank you for choosing Ciups. We’re here to make your daily routines easier and more enjoyable. For any questions, reach out to our support team at support@ciups.com.